Privacy Policy

This page explains what information we collect, why we collect it, how we use it, and the choices you have. It is written in plain English so you can quickly understand what’s happening with your data.

Effective date: September 5, 2025

Who we are

SwiftlyConnect provides a simple lead‑capture form and instant SMS notifications so local businesses can reply to customer enquiries quickly. We operate in Ireland and the EU and comply with the GDPR.

Controller: SwiftlyConnect (contact details below).

Information we collect

We only collect what’s needed to deliver the service and help you respond to enquiries.

From website visitors

  • Name
  • Phone number
  • Message / enquiry
  • Preferred time to be contacted
  • Consent to be contacted by phone or SMS

From business customers

  • Account / contact details (name, email, phone)
  • Business information (company name, website)
  • Billing details (for the chosen pricing plan)

Technical information

  • Basic logs (IP, timestamps, pages) for security & troubleshooting
  • Cookie‑level analytics as described below (if used)

How we use this information

  • Lead delivery: to send enquiry details by SMS to the business so they can reply.
  • Customer support: to help you set up, troubleshoot, and improve the service.
  • Billing: to provide invoices and manage the selected plan (pay‑per‑lead or flat fee).
  • Security: to detect abuse, spam, or fraud and to keep systems reliable.
  • Legal compliance: to meet our accounting, tax, and regulatory obligations.

SMS notices and your choices

When a visitor submits the form, we send an SMS to the business with the enquiry details. Those messages are expected as a direct result of the visitor’s request and are not marketing.

  • Message and data rates may apply.
  • Reply STOP to unsubscribe from further SMS notices to that number.
  • Reply HELP for help.

We store a timestamp and source of consent for audit and compliance.

We use reputable messaging providers to deliver texts. Delivery may vary by carrier and region.

Sharing and subprocessors

We do not sell personal data. We share it only with providers who help us run the service.

Messaging delivery

We use a third‑party messaging provider (e.g., Vonage or MessageBird) to send SMS notifications. They act as our processor and only process data to deliver the messages.

Hosting & infrastructure

We use standard web hosting and infrastructure partners to operate the site and backend securely.

Legal & payment

We may share minimal data with accountants, payment processors, or regulators where required by law.

Some providers may be located outside the EEA. When that happens, we use appropriate safeguards, such as the EU Standard Contractual Clauses, to protect your data.

How long we keep data

We keep personal data only for as long as necessary to provide the service and meet legal requirements. Below are our standard retention periods:

  • Lead details: retained for up to 30 days for delivery, troubleshooting, and audit; then deleted or anonymised unless a longer period is required by law. You can ask us to delete stored lead data once it has been delivered.
  • Business account details: kept while the account is active and for 12 months after closure to handle queries and records, then deleted unless longer retention is required by law.
  • Billing and tax records: retained for 6 years (or the applicable statutory period) to comply with accounting and tax obligations.
  • Server and security logs: retained for approximately 90 days for security, fraud prevention, and troubleshooting.

If we need to keep data longer to comply with a legal obligation or defend legal claims, we will do so and then delete it when no longer needed.

Security

We use reasonable technical and organisational measures to protect personal data, including HTTPS in transit, access controls, and server‑side logging for diagnostics. No method is 100% secure, but we work to keep risks low.

Cookies & analytics

Our core service does not require cookies to submit an enquiry. If we use basic analytics, they are limited to understanding site usage and improving the experience. You can control cookies through your browser settings.

Your rights

If you are in the EEA/UK, you have rights under data protection law, including the right to:

  • Access, correct, or delete your personal data
  • Object to or restrict certain processing
  • Data portability
  • Withdraw consent (where consent is the basis)
  • Lodge a complaint with your local data protection authority

US state privacy rights: If you are a resident of California or another US state with similar privacy laws, you may have additional rights (e.g., to know, delete, correct, and limit use of sensitive data). We do not sell or share personal information as those terms are defined under US state privacy laws.

To exercise these rights, contact us using the details below.

Children’s privacy

Our service is intended for business use and is not directed at children. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

Changes to this policy

We may update this policy to reflect changes in our service or the law. We will post the new version here and update the effective date above. If the changes are significant, we’ll notify you through the site or by email.

Contact us

If you have questions about this policy or how we handle data, please contact:

Email: info@swiftlyconnect.com
Address: Swiftly Connect, Avoca House, Main st., Avoca, Co. Wicklow, Ireland